If you need to cancel your driving theory test, it’s essential to do so promptly to avoid losing your test fee. Here’s a step-by-step guide to help you navigate the cancellation process.
📅 Step 1: Understand the Cancellation Policy
To receive a full refund, you must cancel your theory test at least 3 full working days before your scheduled test date. Working days are Monday to Saturday; Sundays and public holidays do not count.
- Example: To cancel a test on a Friday, you must notify the DVSA by the previous Monday.
If you cancel within 3 full working days of your test, you will not receive a refund.
💻 Step 2: Cancel Your Test Online
The quickest way to cancel your theory test is through the official DVSA booking service:
- Online Cancellation: Cancel your theory test
You’ll need your UK driving licence number to proceed.
📞 Step 3: Cancel by Phone or Email
If you prefer to cancel by phone or need assistance, contact the DVSA:
- Phone: 0300 200 1122
- Monday to Friday, 8 am to 4 pm
- Email: theorycustomerservices@dvsa.gov.uk
When contacting the DVSA, provide the following information:
- Your full name (as it appears on your driving licence)
- Date of birth
- Address, including postcode
- Driving licence number
- Booking reference number
🧾 Step 4: Request a Refund (If Applicable)
If you need to cancel at short notice due to unforeseen circumstances, you may be eligible for a refund. Acceptable reasons include:
- Illness or injury
- Bereavement
- An exam at school or college
- Stolen driving licence
To request a refund:
- Email the DVSA with the subject title “Unavoidable short notice cancellation”.
- Attach proof of the reason for cancellation (e.g., medical certificate, exam letter, crime number).
- Include your full name, address, postcode, date of birth, and either your driving licence number or booking reference number.
The DVSA will inform you when your refund has been processed.
🧠 Instructor Tip
“As an instructor, I advise learners to book their theory test only when they feel fully prepared. If circumstances change and you need to cancel, do so as early as possible to avoid losing your fee.”
📚 Official Guidance
For more detailed information, refer to the official DVSA resources:
