Changing your driving test appointment is straightforward, provided you follow the correct procedures and timelines. Here’s a step-by-step guide to assist you:
✅ Step 1: Check Your Eligibility to Change
You can change your driving test appointment up to 6 times. After that, you’ll need to cancel and rebook your test. To make a change, you’ll need:
- Your UK driving licence number
- Your driving test reference number or theory test pass certificate number (from the letter you received when you passed your theory test)
💻 Step 2: Change Your Appointment Online
The quickest way to change your driving test appointment is through the official DVSA service:
- Online Service: Change your driving test appointment
This service is available from 6 am to 11:40 pm. You can find and book appointments up to 24 weeks in advance.
📞 Step 3: Contact DVSA for Assistance
If you encounter any issues or prefer to change your appointment by phone, contact the DVSA:
- Phone: 0300 200 1122
- Monday to Friday, 8 am to 4 pm
- Email: customerservices@dvsa.gov.uk
When contacting DVSA, provide:
- Your full name (as it appears on your driving licence)
- Date of birth
- Address, including postcode
- Driving licence number
- Booking reference number
🧾 Step 4: Understand the Cancellation Policy
If you need to cancel your test:
- For car driving tests, you must give at least 10 full working days’ notice to receive a full refund.
- For all other tests, you must give at least 3 full working days’ notice.
Working days are Monday to Saturday; Sundays and public holidays do not count.
If you cancel within the notice period, you may be eligible for a refund. Acceptable reasons include:
- Illness or injury
- Bereavement
- An exam at school or college
- Stolen driving licence
To request a refund:
- Email the DVSA with the subject title “Unavoidable short notice cancellation”.
- Attach proof of the reason for cancellation (e.g., medical certificate, exam letter, crime number).
- Include your full name, address, postcode, date of birth, and either your driving licence number or booking reference number.
The DVSA will inform you when your refund has been processed and can assist you in finding a new test appointment.
🧠 Instructor Tip
“As an instructor, I advise learners to book their test only when they feel fully prepared. If circumstances change and you need to cancel or reschedule, do so as early as possible to avoid losing your fee.”
📚 Official Guidance
For more detailed information, refer to the official DVSA resources:
