If you need to reschedule your driving theory test, it’s essential to follow the correct procedures to avoid additional charges. Here’s a step-by-step guide to assist you:
✅ Step 1: Understand the Notice Period
To change your theory test appointment without incurring an extra fee, you must provide at least 3 full working days’ notice. Working days are Monday to Saturday; Sundays and public holidays do not count.
- Example: If your test is on a Friday, you must notify the DVSA by the previous Monday.
If you change your test within 3 full working days of your scheduled appointment, you will need to pay again.
💻 Step 2: Change Your Appointment Online
The quickest way to change your theory test appointment is through the official DVSA service:
- Online Service: Change your theory test appointment
You’ll need your UK driving licence number to proceed.
📞 Step 3: Contact DVSA for Assistance
If you encounter any issues or prefer to change your appointment by phone, contact the DVSA:
- Phone: 0300 200 1122
- Monday to Friday, 8 am to 4 pm
- Email: theorycustomerservices@dvsa.gov.uk
When contacting DVSA, provide:
- Your full name (as it appears on your driving licence)
- Date of birth
- Address, including postcode
- Driving licence number
- Booking reference number
🧾 Step 4: Request a Refund (If Applicable)
If you need to change your test at short notice due to unforeseen circumstances, you may be eligible for a refund. Acceptable reasons include:
- Illness or injury
- Bereavement
- Exam at school or college
- Stolen driving licence
To request a refund:
- Email the DVSA with the subject title “Unavoidable short notice cancellation”.
- Attach proof of the reason for cancellation (e.g., medical certificate, exam letter, crime number).
- Include your full name, address, postcode, date of birth, and either your driving licence number or booking reference number.
The DVSA will inform you when your refund has been processed.
🧠 Instructor Tip
“As an instructor, I advise learners to book their theory test only when they feel fully prepared. If circumstances change and you need to reschedule, do so as early as possible to avoid losing your fee.”
📚 Official Guidance
For more detailed information, refer to the official DVSA resources:
